Frontline Teams Are Left in the Dark—And It’s Costing You

Every day, frontline employees clock in without real-time updates, clear directives, or an easy way to communicate with HQ. Missed messages lead to missed shifts, compliance risks, and operational slowdowns. If frontline teams don’t have a direct line to leadership, things get messy—fast.

The good news? Organizations that prioritize communication don’t just reduce chaos—they see measurable business impact.

A Direct Channel to the Frontline = Higher Productivity

⏳ Employees waste an average of 2–4 hours per week searching for information they should already have. With streamlined communication tools, productivity jumps by 10%.  (Source: Forrester)

📢 59% of frontline employees say they miss important company updates because their organization lacks a direct communication channel.  (Source: Harvard Business Review)

💰 Companies with strong internal communication strategies see 25% higher productivity than those without.  (Source: McKinsey & Company)

The Leadership Disconnect Is Real

👂 65% of frontline leaders believe their communication strategy is effective—but only 35% of employees agree.  (Source: Gartner)

🚨 79% of HR leaders say frontline worker attrition is hurting their business, and lack of communication is a major driver.  (Source: Gartner)

If messages are slow, unclear, or never reach the right people, how much is that costing your business?

The Fix: A Single Source of Truth for Frontline Teams

Having a single, direct channel—where frontline employees can receive real-time updates, ask questions, and access critical information—eliminates the lag, confusion, and inefficiency of outdated communication methods.

🔹 Real-Time Targeted Messaging – Get updates to the right teams without relying on managers to pass them along. 

🔹 A Living Knowledge Hub – Stop making employees search through old PDFs or missed messages for critical information. 

🔹 Instant Feedback & Acknowledgment – Know when messages have been seen and let employees respond in real time.

See How WorkJam Makes It Happen!

Companies that get frontline communication right don’t just reduce noise—they drive engagement, retention, and performance. Book a demo today!

🎙️ Discover how strategy meets the frontline - Listen to The Frontline Factor Podcast now!